In light of the Government’s announcement last night, I am writing to let you know that we have temporarily closed our offices with immediate effect, until further notice.
We take our responsibility to protect our colleagues and customers very seriously. As such this means that team members will not be permitted to attend our offices, which will mean that we are be unable to attend to customer’s needs in the normal way and our to hand resources may be challenging. We as a company operate on a VOIP telephone system and this will be diverted to the helpdesk mobiles, all emails to our helpdesk will also be monitored and attended to so that we can still operate our essential services throughout this crisis. Although we have limited the attendances to our customers sites and will not be carrying out full PPMs we will be ensuring that we deliver our services to the front line and to those customers building that are vulnerable.
We are mindful that there are key workers among our customers who may require our services, we would ask, that if you are a keyworker, that you contact us via this email address
helpdesk@fmservicesuk.com
We will make every endeavour to react and attend to your query, but we must ensure that we do this in a safe and compliant manner.
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